Our Services

  • Hospitality Staff Experience & Service Design

    Guests remember how they felt—and staff are the ones who make it happen.

    Includes:

    Front desk, concierge, and housekeeping interaction audit

    Onsite “secret guest” roleplay and observation with detailed feedback

    Small team coaching on elegance in hospitality

    Suggestions to close service gaps and create natural, polished connections

  • Guest Experience Audit & Enhancement

    We walk your property the way a guest would—then we break it down like a strategist.

    Includes:

    Full walkthrough of pre-arrival to post-checkout experience

    In-room stay test: from pillows to plumbing and everything in-between

    Spa, dining, and amenities review (including “hidden guest stress” factors)

    Personalized recommendations to elevate emotional impact + operational flow

  • Onsite Mystery Stay + Executive Strategy Report

    We check in like a guest—then provide a full report.

    Behind every beautiful check-in is a guest experience waiting to be elevated.

    With our mystery stay, we immerse ourselves in your property anonymously or as a “guest with benefits”—experiencing every touchpoint exactly the way your travelers do.

    Then we pull back the curtain and show you what’s really working, what’s quietly falling flat, and how to fix it.

Our approach is transparent and respectful:

We understand that inviting a consultant to stay undercover and provide honest feedback can feel sensitive — especially when it comes to uncovering challenges. But at Jet Set N’ Go, we see this process as a true partnership, designed to help your property grow smarter and shine brighter.

  • We provide confidential, constructive reports shared only with your management team — never public or for promotional use.

  • We offer flexible options to fit your comfort level, including scheduled visits or focused audits on specific departments.

  • Our goal is to identify unseen opportunities and fix friction points before they impact your guests or reputation.

The truth is, even the most beautiful hotels can have hidden blind spots that affect guest satisfaction. Bringing in an unbiased guest perspective helps you catch these early — saving you costly reputation damage and creating authentic luxury experiences that keep guests coming back.

We’re here to support your team with clear, actionable insights, always with professionalism and confidentiality at the core. Trust grows over time, and many of our clients start with smaller audits before expanding into deeper partnerships.

Ready to explore how guest-centered consulting can elevate your hotel? Let’s talk.